General
Jawusha applies a 15-day return policy for unused products. You can return the product within 15 days from the date you receive it without specifying a reason. Our conditions for accepting your return request:
- The product must be unused
- The product and its accessories must not be damaged
- The return request must be sent to us via e-mail within 15 days after the product reaches you
- The product’s invoice must be included in the return package
- The return shipping cost must be covered by the customer who placed the order
Return Notification E-mail Address: hello@www.jawusha.com
Return Shipping Address: Dudullu PTT
Aşağı Dudullu Mahallesi, Alemdağ Cd No:457, 34773 Dudullu/Ümraniye/Istanbul
Once the product reaches us at the above address and is examined by us, you will be notified via the e-mail address you shared with us during the purchase process. If your return request is approved, the refund of the product price will be made to your account within 15 days.
You can also request an exchange of the product within 15 days from the date you receive it. The conditions required for the approval of the exchange request are the same as the return conditions. The shipping fee for returns and exchanges belongs to the customer. Jawusha does not accept responsibility for packages lost or damaged during the return and exchange process.
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift Cards
- Damaged textile products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to us without notifying us and providing proof.
There are certain situations where only partial refunds are granted. For example, one of these is: If you think we have sent you a defective product, of course, contact us with your proof, and our team will help you shortly.
Returns
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@www.jawusha.com and send your item to: Dudullu PTT.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, you should mail your product to: Dudullu PTT.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at hello@www.jawusha.com for questions related to refunds and returns.